Published: October 15, 2021
In the early months of the pandemic, as ordering shifted online, quick-service restaurants (QSRs) had the advantage. With a model already highly dependent on off-premise ordering, the shift towards speed and convenience only bolstered their value proposition. Full-service restaurants (FSRs), meanwhile, have been tasked with a more dramatic transformation.
As consumers’ digital ordering habits have remained even as mobility has returned, FSRs are forced to rethink what role they will... Read More